Essential Information

Opening Hours

Monday CLOSED

Tuesday 10am - 8pm

Wednesday 10am - 8pm

Thursday 10am - 8pm

Friday 10am - 6pm

Saturday 10am - 4pm

Sunday CLOSED

Cancellation Policy

A minimum of 24 hours notice is required to cancel your appointment. Failure to provide 24 hours notice will incur a 50% charge due to the high demand for appointments.

MISSED APPOINTMENTS

Missed appointments hurt us and ‘No Show’ appointments will be charged at the full treatment price. Charges will be added to you client account and will need to be settled before any future appointments are made.

PRE-PAID TREATMENTS

Please note that Pre-Paid treatment packages paid for in advance have a 14 day cooling off period where you can ask for a refund if you’ve changed your mind. Unfortunately we do not provide refunds for pre-paid treatment packages which are cancelled after the 14 day cooling off period.

Gift Vouchers

Gift vouchers are available to purchase for any treatment or a nominal amount of your choice. These can be used for up to 6 months from the date of purchase. For more information please ask in the salon.

Parking

Parking spaces are available at Basepoint Business Centre. The car park is chargeable to the public but we cover the cost as a customer of Kelly’s Beauty Box.

WHERE TO FIND US

Unit 50 Basepoint Business Centre

Metcalf Way

Crawley

West Sussex

RH11 7XX